Once we’ve completed your kick-off meeting and have a clear direction for your account, we’ll begin content creation.

Our team will develop a shot list based on your upcoming content needs. We may reach out before the shoot regarding specific products, services, staff members, models, props, spaces, or other items we'd like to have ready.​ Having those items prepared when we arrive allows us to make the most of our scheduled shoot time!

We'll capture a combination of professional (if included in your package) and organic content to give us plenty of variety for your social media.

Please note: Professional photography typically has a 4–6 week turnaround for final images. Because of this, some professional images from your first shoot may appear in future content calendars rather than your first month. In the meantime, we'll use organic photo/video content and any existing assets available to us.

After we've captured content, our team will begin creating your first content calendar.​ Before anything is scheduled, you'll receive the calendar to review and approve.

This is your opportunity to:

• Review captions and messaging

• Make sure dates, prices, services, products, etc. are accurate

• Request reasonable edits

• Flag anything you'd prefer we not post

• Let us know about any important information we may have missed

We ask that all feedback be submitted within 5 business days of receiving your calendar.​ If we don't hear back within 5 business days, we'll consider the calendar approved and move forward with scheduling.​ The faster we receive your feedback, the easier it is for us to keep your posting schedule on track!

Your Account Manager, Macy, will be your primary point of contact throughout our partnership.

For content requests, promotions, updates, questions, or changes, please keep us all copied, email: 

sendhelp@wheretogeaux225.com, wheretogeaux225@gmail.com, & amber@wheretogeaux225.com 

Keeping communication in one place helps our entire team stay organized and ensures requests don't get missed.​ Our typical response time is within 1–2 business days. If something is particularly time-sensitive, please note that in your email so our team can prioritize accordingly.

Once we're managing your social media, we'll handle the heavy lifting—but you know your business better than anyone!

Please keep us updated about:

• Upcoming events

• Sales and promotions

• New products or services

• Holiday hours or closures

• Menu or pricing changes

• Awards, press, or company news

• Staffing or team updates you'd like featured

• Anything else happening within the business that your audience should know about

Whenever possible, please send this information to us at least 2–3 weeks in advance so we can strategically work it into your content calendar.

We understand that last-minute things happen! We'll always do our best to accommodate time-sensitive requests, but we cannot guarantee that last-minute content requests can be created or posted.

Your initial payment is your one-time setup fee.

This covers everything required to prepare your account for launch, including getting to know your business and goals, developing your initial strategy, creative planning, account setup, professional content production, and creating your first month's content.

Once the setup phase is complete and we're ready to begin managing and posting your content, you'll receive your first monthly management invoice.

Your first monthly payment must be received before your account goes live.

From there, you'll move into your regular monthly billing cycle as outlined in your agreement.

If you have any questions about billing, email amber@wheretogeaux225.com

Each month, we will email you when it is time to review your calendar. Here are the steps:

1. Access your calendar via link emailed to you.

2. Review Posts - Click on any post to preview the caption, image/video, hashtags, links, and scheduled time. Use the comment box if you’d like edits.

3. Approve or Request Changes

   1. ✓ Approve: Click Approve if everything looks good.

   2. ⧗ Request Changes: Leave a comment (and don’t click Approve) so our team can adjust and resubmit. You’ll get an email once revisions are ready.

4. Final Step - Once a post is approved, it’s locked in and will automatically publish on the scheduled date and time.

Tips:

• You can approve multiple posts in one sitting.

• Use comments for quick tweaks like wording, emojis, or hashtags.

If we don’t hear from you by the end of the month, we’ll assume all posts are good to go! Please let me know if you have any questions!